Return Policy

This Return Policy outlines the conditions under which Elegantclean accepts returns and provides refunds for digital products purchased through elegantclean.world.

1. Digital Product Nature

All products sold on our platform are digital downloads, including recipe guides, macro tally cards, and ingredient matching modules. No physical items are shipped.

2. Refund Eligibility

We offer refunds under the following conditions:

• You request a refund within 14 days of purchase.
• You have not downloaded or accessed the digital product files.
• There was a technical error preventing delivery of the product.
• The product received differs materially from its description on our website.

3. Non-Refundable Situations

Refunds are generally not available when:

• The digital product has been downloaded or accessed.
• The refund request is made after the 14-day period from the date of purchase.
• Dissatisfaction based on personal preference where the product matches its listed description.

4. How to Request a Refund

To request a refund, contact us with your order details:

• Full name and email address used at purchase.
• Order date and product name.
• Reason for the refund request.

Send your request to infocenter@elegantclean.world or call +64 3 442 7011. We aim to respond within three business days.

5. Refund Processing

Approved refunds will be processed to the original payment method within 5 to 10 business days. The timing of the refund appearing in your account depends on your payment provider.

6. Consumer Rights

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 (New Zealand) or other applicable consumer protection laws. If a product is faulty or not as described, you may be entitled to a remedy regardless of this policy.

7. Contact Information

For return and refund inquiries, please contact:

Elegantclean
33 Station Valley Rd, Wyuna Rise, Glenorchy 9372, New Zealand
Phone: +64 3 442 7011
Email: infocenter@elegantclean.world